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Returns

If any of your products are damaged on arrival please email us at hello@ossaorganic.comwith pictures as soon as possible and we will try our best to solve the issue directly with our logistics team.

If for any reason you are unhappy with your delivery or there is an issue with the contents of the order please email us at hello@ossaorganic.comwith pictures as soon as possible.

Terms and Conditions for Lost or Stolen items

- All orders will be delivered to the address provided by
the customer at the time of purchase.

- A delivery confirmation will be sent to the customer via
email once the parcel has been delivered.

- If an item is marked as delivered but you cannot locate
it, please check with household members, neighbours, building managers, or
anyone else who might have received the package on your behalf.

- If the parcel is still missing, please contact our
customer service team within 48 hours of the delivery confirmation.

- We will initiate an investigation with the shipping
carrier to determine the status of the package.

- This process may take up to 10 business days.

- If the package is confirmed lost by the carrier, we will
either replace the item or issue a refund, based on the customer’s preference
and item availability.

- If the package is confirmed delivered to the correct
address and deemed stolen we are not liable for packages after they have been
confirmed delivered to the correct address.

- We recommend customers take steps to ensure secure
delivery, such as using a secure delivery location, opting for
signature-required delivery, or providing detailed delivery instructions.

Partnerships & Collaborations

If you're in the health and wellness industry and you'd like to collaborate with us or join our affiliate program, we'd love to hear from you.
Please email our team with your information and we'll get back to you with our details on working together.



AFFILIATES PROGRAM       WHOLESALE AND PARTNERSHIPS       Get in Touch
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